Getting Started
Quick Start Guide
Get up and running with PackCam — what it is, how it works, and a complete setup checklist
Last updated: March 12, 2026
What is PackCam?
PackCam is an intelligent packing-station video recording and monitoring system for warehouse and fulfillment operations. It automatically:
- Records video of every order being packed — linked to the order ID.
- Detects SKU scans and timestamps them on the video timeline.
- Auto-starts and auto-stops recordings when an order begins and ends packing.
- Syncs orders from your WMS (Logiwa or ShipBridge) in real time.
- Tracks employee performance — orders per hour, average pack time, efficiency.
- Lets you review, search, and share any packing video from the admin panel.
Key Concepts
| Term | Meaning |
|---|---|
| Device | The physical PackCam camera. Identified by a unique Serial Number shown on the device screen at first boot. |
| Packstation | The software “listener” on the packing computer that watches your WMS and tells the device when to start/stop recording. Two types: Chrome Extension (Logiwa) and Windows App (ShipBridge by SellerCloud). |
| Claim | Linking a Device to your admin account so you own and manage it. |
| Bind | Linking a Packstation to a specific Device so they communicate with each other. |
| Admin Panel | The web dashboard at app.packcam.ai (opens in new tab) where admins manage everything. |
Prerequisites
Before you start:
- A PackCam admin account — register at app.packcam.ai/register (opens in new tab) with your team name, email, and password.
- At least one PackCam device (camera hardware) powered on and connected to your network.
- (Optional) A WMS — Logiwa (cloud-based) or ShipBridge (desktop app, version 6.1.4.5 or above). A WMS is not required — see No Integration (Standalone).
- Chrome browser if you use Logiwa (for the Chrome Extension).
- Windows PC at the packing station if you use ShipBridge.
Quick Setup Checklist
Follow these steps in order for a complete setup:
- 1. Register / log in to the Admin Panel at app.packcam.ai (opens in new tab)
- 2. Claim your PackCam device
- 3. Log in to the device
- 4. Add employees
- 5. Generate & distribute QR codes
- 6. Connect your WMS integration (optional):
- No WMS → Standalone / No Integration
- Logiwa → Logiwa Integration + Chrome Extension
- ShipBridge → ShipBridge Integration + Windows App
- 7. Bind your Packstation to the device (if using Logiwa or ShipBridge)
- 8. Start packing — videos record automatically!