FAQ & Glossary
Frequently asked questions and key terms for PackCam
Last updated: March 12, 2026
Frequently Asked Questions
Q: The device is claimed but shows as offline. What do I do?
A: Check that the device is powered on, has an internet connection, and has been logged in. The device must be booted and connected to the internet to appear online.
Q: The Packstation shows a binding code — where do I enter it in the Admin Panel?
A: You don’t enter it manually — go to Admin Panel → Orders → Devices section (top of page). On the device card that matches your Packstation, 3 numbered binding codes will have appeared automatically. Select the one that matches the 2-digit code shown in your Packstation (Chrome Extension or Windows App).
See Binding a Packstation for the full step-by-step.
Q: Recordings are not starting automatically. What’s wrong?
A: Check these in order:
- Is the Packstation (Chrome Extension or Windows App) installed on the packing computer?
- Is the Packstation bound to the correct device?
- If using Logiwa: Is the Logiwa Integration connected in Admin Panel → Preferences → Integrations?
- If using ShipBridge: Is ShipBridge running as Administrator with Advanced Logging enabled?
- Is the device online? Check the Devices section at the top of the Orders page — look for a green dot.
Q: Can multiple employees share one device?
A: Yes. Employees can log in and out of a device using their QR codes. Each video is tagged with the employee who was logged in when it was recorded. See Generating Login QR Codes.
Q: How long are videos kept?
A: Video retention is configured per account. Contact support at support@sellerhardware.com to adjust the retention period.
Q: Can I watch a live stream of what the device is recording?
A: Yes. Go to Admin Panel → Orders → Devices section (top of page). Each online device streams the current packing session in real time directly in its device card.
Q: How do I share a video with a customer without giving them an account?
A: Go to Admin Panel → Orders → scroll down to find the order → click Details → click the Share button → choose “Anyone with the link” → copy and send the link. No login required to view shared links. See Sharing Videos.
Glossary
| Term | Definition |
|---|---|
| Serial Number | Unique identifier for a physical PackCam device, shown on the device screen at boot |
| Claim | Associate a device with your admin account |
| Bind | Connect a Packstation (software) to a Device (hardware) so they communicate |
| Packstation | Software listener on the packing computer — either Chrome Extension (Logiwa) or Windows App (ShipBridge) |
| WMS | Warehouse Management System — Logiwa or ShipBridge in the PackCam context |
| SKU | Stock Keeping Unit — the product barcode/identifier scanned during packing |
| Admin Panel | Web dashboard at app.packcam.ai (opens in new tab) for admins to manage everything |
| QR Code | Scannable image used for employee login and device registration |
| WebRTC | Real-time video streaming protocol used for live device streams |
| Advanced Logging | A ShipBridge setting that PackCam uses to detect order events |