Device Setup

Step 1 — Power On the Device

Plug in and power on your PackCam device. Allow it to fully boot. Once ready, it will display its Serial Number on the screen (e.g., PC-1A2B3C4D). Write this number down — you will need it.

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Step 2 — Claim the Device in the Admin Panel

Claiming links the physical device to your admin account so you can manage it, view its videos, and bind a packstation to it.

Where: Admin Panel → Orders → Devices section (top of page) → + Add Manually button

1. In the Admin Panel, go to Orders.
2. At the top of the page you will see the Devices section.
3. Click the + Add Manually button.
4. Type in the Serial Number exactly as shown on the device screen.
5. Click Claim.

The device will now appear in the devices section. You can give it a custom name (e.g., “Station 1”, “Dock A”) by clicking the edit icon next to its name.

Discover devices: You can also click the Discover devices button — nearby unclaimed devices will appear and can be claimed directly.

Troubleshooting:

• Serial number not found → make sure the device is powered on and connected to the internet.
• Already claimed → the device belongs to another account; contact support.

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Step 3 — Log In on the Device

After claiming the device from the Admin Panel, you need to log in on the device itself to activate it.

Option A — QR Code Login (recommended):

1. Generate a QR code for the employee (or admin) from the Admin Panel → QR Codes → Employees.
2. At the device, select Scan QR Code to login.
3. Hold the QR code in front of the device camera.
4. The device logs in automatically.

Option B — Manual Login:

1. At the device, select Manual Login.
2. Enter your Team Name, Email, and Password.
3. Confirm to log in.

Once logged in, the device is ready to record. To enable automatic order detection (auto start/stop recording, SKU scan detection), you must also bind a Packstation to it — see Binding a Packstation.

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Managing Devices

Your device will appear as online (green dot) in the Devices section when it’s powered on and connected to the internet. A gray dot means it’s offline.

Where: Admin Panel → Orders → Devices section (top of page)

Action	How
Rename a device	Click the pencil/edit icon next to the device name, type a new name, click Save
Check online status	Green dot = online, Gray dot = offline
Unbind from packstation	Open device menu → “Unbind from packstation”
Unclaim a device	Open device menu → “Unclaim device”
See binding status	”Claimed” badge shows the device is bound to a packstation